Shipping policy

Thank you for choosing Goods Australia! We want to ensure that your shopping experience is as seamless and enjoyable as possible. This Shipping Policy outlines important information about the shipping of your orders. Please read the following carefully before making a purchase.

Processing Time:

• Orders are typically processed within 3-5 business days after the order has been placed. Please note that weekends and holidays may affect processing times.
• During peak seasons or promotions, processing times may be slightly extended. We appreciate your patience during these periods.

Shipping Methods and Estimated Delivery Times:

Goods Australia shall determine the manner of shipping our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Goods Australia  before ordering and may incur a re-delivery fee.

• We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
• Timeframes are estimate only and for further details, please see the information regarding our couriers below.
• Kindly allow for a minimum of 5-10 days for your delivery across all States.
• Please note that these times are approximate and may vary based on your location and other factors.

Shipping Costs:

• Shipping costs are calculated based on factors such as your location, the shipping method selected, and the total weight of your order. The exact shipping cost will be displayed during the checkout process.

Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use this information to track the status and progress of your shipment.

Order Tracking:

• You can track the status of your order by visiting the "Order Tracking" section on our website and entering your order number and email address.

International Shipping:

• We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the recipient.

Undeliverable Packages:

• If a package is deemed undeliverable due to incorrect shipping information provided by the customer, the customer will be responsible for any return shipping costs and may be subject to a reshipment fee.

Address Accuracy:

• It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. Please double-check your shipping information before completing your order.

Lost or Stolen Packages:

• We are not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly to initiate an investigation.

Order Modifications and Cancellations:

• Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before submitting it.

If you have any questions or concerns about our Shipping Policy, please feel free to contact our customer support team at contact@goodsaustralia.com.au